Thank you for visiting and shopping at TokiHeiko The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there would be a significant delay in the shipment of your order, we will contact you via email immediately  or through the provided telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur given (natural disasters, pandemics, lockdowns or situations that are out of the seller’s control). 

Shipment Confirmation & Order tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

Customs, Duties, and Taxes

The store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer ex: (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will retain the shipping charges and refund the cost of the product.

Damages

If you receive damaged merchandise, please take a picture and email us the picture at vcinfo.store@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.